LM
Leisa M
1 reviews | Active since Feb 2014
01 Jun 2015, 20:06
Can't get hold of a consultant on the call center
For the past 3 days I have been trying to get an error cleared on my account. I tried the USSD and the online self service with no luck. It tells me no service associated with this device(***). What makes it worse is that when I call the call center there is no option for speaking with a consultant.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 13:20Hello Lebewana,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We confirm that decoder serial number U*** and smart card number *** and the others decoder serial number P*** and smart card number ***. You can now try to access the website with the information below.
You need to use the following information to access the www.DStv.com website e-mail address *** and username Lebewana01.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We confirm that decoder serial number U*** and smart card number *** and the others decoder serial number P*** and smart card number ***. You can now try to access the website with the information below.
You need to use the following information to access the www.DStv.com website e-mail address *** and username Lebewana01.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 Jun 2015, 13:20
Official
Hello Lebewana,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We confirm that decoder serial number U*** and smart card number *** and the others decoder serial number P*** and smart card number ***. You can now try to access the website with the information below.
You need to use the following information to access the www.DStv.com website e-mail address *** and username Lebewana01.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website.
We confirm that decoder serial number U*** and smart card number *** and the others decoder serial number P*** and smart card number ***. You can now try to access the website with the information below.
You need to use the following information to access the www.DStv.com website e-mail address *** and username Lebewana01.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta