Can't cancel for 18 months

<p>I have called a number of times to cancel the account under MA Clark. The first call was in Jan 2015. This call seemed professional and easy. We noticed since that the money is still being debited monthly. When I phoned and queried this I was informed that the account is cancelled and no record of the debit order exists. I was asked to send proof of bank statements and that the money would be refunded. This never happened. </p> <p>We noticed that the money is still going off and so I called again. This was about 10 days ago. There is now no record that the account was cancelled. We were asked to provide time so an investigation could be done. They committed to feedback in 3 days. I asked if the account could be cancelled while they investigate and was told no. </p> <p> </p> <p>No feedback has since been received. I called the next day to advise that I had found the exact time of the call and wanted to follow up and assist in the investigation. </p> <p> </p> <p>I have not not had feedback since calling and emailing the time of the first call .</p> <p> </p> <p>I sent a follow up email to the consultant who I sent my cell phone account to and enquirer as to feedback. No feedback received. </p> <p> </p> <p>I called this morning to follow up on the case and the consultant said no record of my concern was noted on the file. </p> <p> </p> <p>I re called this afternoon after trying to get a response via Twitter. No response. The consultant and the team leader wanted to take down my details to get back to me. Over this entire period no one has kept their commitments. I think 18 months is very patient. Furthermore they have all our details and can call the account holder in need. No response received. </p> <p> </p> <p>Tonight after my my attempts to escalate, I was put on silent. Not on hold but just left with no response. This is outrageous customer service. </p> <p> </p> <p>I require that the R18000 be refunded to us. This is becoming a ballooning number. Interest and phone calls should be considered in compensation too. </p> <p> </p> <p> </p>