Can't call it poor service - there is no service :-( So dissapointed

<p>To whom it may concern</p> <p>Ever since the debit orders have run On my account in January and February and reversals/refunds were done. My dstv services has been suspended 2 times and everytime I call I get a conflicting messages. The last consultant I spoke to on Friday the 10th of March 2017 told me that my account is in arrears because I short paid - how is this possible?? So when I enquired, both times they reconnected it.</p> <p>Yesterday I received a call from your debit order team probing me to take up a debit order, I advised that I would be making a cash payment on Monday (20 March 2017) as I pay annually and that I have had various issues – I was advised that no debit order will be loaded and that I should continue to make the annual payment on Monday.</p> <p>This morning when I wanted to schedule a recording I see that my service has been suspended yet again L I have in writing on Hello Peter from a lady called Dinah that my next instalment of R9638.00 (annual) is due before the 26th of March 2017 and that no further debit orders would go off. Why do you keep suspending my service? I don’t know what to do anymore. If I make this annual payment on Monday will I have this issue every month for the next 12 months? </p> <p>This is poor poor poor customer service I cannot believe it – what should I do? Can you help??</p>