Can't be bothered to help you attitude

I used an accredited installer to put in an Explora and Extra View installation. The installer inexplicably removed roof tiles and then left them off the roof at the end of the install. Come the next storm and extensive damage was done to the room below that had newly been decorated. A month later and still nothing has been done to repair the damage. Accredited installers are sub contracted by Multichoice, so the onus of the repair ultimately falls on Multichoice to ensure the repairs are carried out.<br> <br> Having made the complaint, Multichoice inform me they can do nothing unless I supply the installer's accreditation number before they can proceed. Sounds to me like Multichoice can't be bothered to look up this information in their own databases, so are trying to make it too difficult for me continue with the complaint.<br> <br> More succinctly Multichoice can't be bothered to help me.<br> <br> Your customer service is a misnomer as it is non existent.