Can Someone Tell Me What is Going on????

<p>My Reference: ********** 0</p> <p>Multichoice Reference: ********** </p> <p> </p> <p>1. I re-activated my DSTV account on 15 August 2016</p> <p>2. I made 2 payments - R 9,333 & R 425</p> <p>3. A month or so later, my account was suspended by Multichoice - on enquiring, they saw the funds i paid had been credited to an 'old profile' they had for me, they would delete this profile</p> <p>4. On 7 February 2017, i get an sms saying 'Your payment for DStv has been returned by your bank. Please pay R 780.45 and use ********** 0 as reference. Please call ********** 496 to update your debit order details... why are they trying to debit my account without permission for money i dont owe?</p> <p>5. I called this number only to find out i have been HANDED OVER TO ITC - they said they would log a dispute wih Multichoice</p> <p>6. I logged a query to multichoice enquiries and got a response on 08.02.2017 with reference number ********** </p> <p>7. Today my account was suspended!</p> <p>8. I contacted <span class="baec5a81-e4d6-4674-97f3-e9220f0136c1" style="white-space: nowrap;">011 ********** <a style="margin: 0px; border: currentColor; left: 0px; top: 0px; width: 16px; height: 16px; right: 0px; bottom: 0px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;" title="Call: 011 ********** " href="#"><img style="margin: 0px; border: currentColor; left: 0px; top: 0px; width: 16px; height: 16px; right: 0px; bottom: 0px; overflow: hidden; vertical-align: middle; float: none; display: inline; white-space: nowrap; position: static !important;" title="Call: 011 ********** " src="data:image/png;base64,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" /></a></span> and spoke to a supervisor who advised me i was still R 5,082.00 in credit and she would reactivate my account because 'the system cancelled it' - she doesn't know why?</p> <p>9. When i asked why my account was handed over, she said she didn't know why and that i need to call 011 289 - 3000, that just took me back to the same call centre</p> <p>10. I called ITC and they said they still didn't receive a response back from Multichoice as yet either</p> <p> </p> <p>Can someone from Multichoice, who knows what is going on to get in contact with me... it is now a week later and no joy... I would like my name cleared with ITC also.</p> <p> </p> <p>It is disgusting that they can just hand you over without even calling you first should they think there is a problem with your account???</p> <p> </p> <p> </p>