JV
Jennifer V
1 reviews | Active since Apr 2010
05 Jun 2015, 13:26
Can not talk to a call centre agent
Its nice to have pre-recorded digital self service HOWEVER there must be an option to talk to a HUMAN LIVE call centre person when self service does not work.<br> I was FRUSTRATED yesterday when I tried to talk to al call centre agent. Rang *** and ***, on failing to get any assistance through self service expected \ Hold on for a call centre agent"or an option to speak to a call centre ( as everyone else does) but I didn't manage. Tried the website - no joy"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Jun 2015, 07:47Hello mukuka,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Please be advised that we have escalated your concerns to our senior management team for consideration with regards to our contact centre and our website issues.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Please be advised that we have escalated your concerns to our senior management team for consideration with regards to our contact centre and our website issues.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply09 Jun 2015, 07:47
Official
Hello mukuka,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Please be advised that we have escalated your concerns to our senior management team for consideration with regards to our contact centre and our website issues.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. Please be advised that we have escalated your concerns to our senior management team for consideration with regards to our contact centre and our website issues.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta