Can not get my money paid back

After at least 40 emails, Multichoice confirmed receipt of my money that was paid to a wrong account. After sending them my banking details AGAIN on 24 Nov, Rupert Paulson confirmed that my money would be paid to me on 25 Nov. It is 3 weeks later and my mails are still ignored. They cant send me proof of payment, the money is not in my account and they do not have the curtesy to even respond to my mails. <br> <br> If this is client service, then I am surprised that Multichoice still exists. But if you have the monopoly then you can treat the clients in any way you feel like. And as a multichoice client for over 20 years, I have the experience of that.