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Koos E

1 reviews | Active since Mar 2013

18 Nov 2015, 10:34

Can not get a Refund

I have reached my limit on trying to resolve this matter.<br> <br> I have sent numerous mails and made at least 10 telephone calls to *** with no success.<br> <br> I accidentally paid the amount of R908.00 to Multichoice Africa (PTY) Ltd on 10 July 2015. This was paid to account no *** with reference no 261116. This payment should have been made to MWeb in stead of Multichoice.<br> I requested Multichoice to refund my money.<br> <br> I have supp**** copies of bank statements, ID, bank proof and have sent more than 40 emails with absolutely no joy.<br> <br> Nobody will phone the client, they keep sending automated replies. But I guess that is the service clients can expect when the service provider have the monopoly!<br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Nov 2015, 12:57
Official
Hello Koos Els,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,