Can i have my refund and my account cancelled.

If i could i would rate you -1. On the 31/01/25 i spoke to Moleboheng Mo***eng about my account that i disconnected a few months ago. I requested for an amount to be paid and a downgrade to Compact and i was told to pay R469. End of February i had a chat with Xolisiwe Ntshepo trying to find out about my balance since the website is showing an amount for premium package. She then mentioned that my services were upgraded and couldn't advice why. I asked to be downgrade back to compact. Came the 6/03/25 i had a chat with Rebecca Kekana because my services were disconnect when the payment was made month end of February. She mentioned that the services were disconnected because i short paid for Premium package. How when i'm suppose to be on Compact. I asked for a supervisor and she allowed me to speak to the supervisor by the name of Obakeng who promised to escalate my account for investigation and i was told my services cannot be reconnected until the investigation was done. Today the 11.03.25 i had a chat again trying to follow up on my query and i was told by Mangqoba Ntshuba that the was no education done under my account. I asked for a supervisor but he said he can't put me through to her/him and he can't give me the name. I asked for a cancelation/refund which he said i can't get because i short paid my services. At this point it means i paid for compact package for nothing because till now i cannot access dstv.