CAN CLIENT SERVICE GET ANY WORSE????

<p>I came home on the 25th of May 2016 to find my DSTV Service has been disconected, I then phoned the call centre and spent 14min and 53 seconds on the phone trying to figure out what had happened, after all this the gentleman advised me that the funds were transferred to my Holiday account but they will reconnect my serviced and do the reversals in due course. That seemed to be sorted so I thanked him and even gave him a good score on the customer survey!! Two days later on the 27th of May 2016 the same problem occured??? I phoned Multichoice and they had the same story now with a bunch of charges for the disconection that needed to be reversed this time spending 22min and 13seconds on the phone. Needless to say the sma promises were made for reversals and the service was switched on again and I left it to that, Knowing that my service is on debit order. After the previous two occasions I realy thought that this would have been resolved but geuss what on the 1st of June 2016 my services were suspended again so I contacted them again this time spending 22 minutes and 54 seconds on the phone trying to resolve the matter. I was told the same story and that the reversals had to be done and they will listen to the telephone calls to make sure who transferred the money and so on after numerous promises and a confirmation that my Debit Order date is the 3rd of each month they did not deduct the money, subsequently I then went to Pick and Pay and paid my subscription manually. Needless to say Multichoice still decied to Debit my account with R1615.59 and I still do not know why, so I phoned them yet again on the 7th of June 2016 and was assisted by a lady called Nompi who apparently will phone me back because she has to listen to the records of the telephone calls. So at this stage after spending more than an 1 hour and 10 minutes on the phone i would like to know hoe they are going to solve their mistake and how much money they owe me for being out of pocket with their mistake!!!!</p>