Calls to Centre now exceed amount to be reversed

31 July 2015, Made call to downgrade before Due Date. 2 Months later simple issue still not resolved. 03 August 2015, phoned to query why the full services are still available out of our own courtesy. Between then and now made several calls to the Centre requesting them to resolve the matter. On several occassions the Supervisors who took the call promised to escalate the matter and promised to get the issue resolved. This has still not happened. Each of the Supervisors I spoke to promised to call back which they never did. Chris Mokoena, Jabulile Thlakoane, Thabiso Molefe, Lela Sedula and again Chris Mokoena who just happens to be the most unhelpful Manager I have dealt with. So far the phone bill of the calls we have made since then is more than the amount we are requesting to be reversed because the services were to be downgraded then. Since then we are reluctant to even request for an UPgrade on the services because we do not want the Centre to be even more confused when the payment for the new services is made.