Calling the service pathetic would be to kind

I would state that DSTVs service is pathetic if there was a service. I was offered a pricelock package about 6 weeks ago. The contract is updated (no problem doing that part and taking my money) but not dvr or dish was delivered. I have phoned numerous times and the only answer I get is that it was escalated and that I must be patient. I have also been told that there is a delay due to the coronavirus - what a handy excuse for pathetic service.