Calling Elvis

I’m not going into the detail of the whole sorry saga, but I’ll put down a few comments. My mother was on a 2 year Price Lock Premium contract which expired. SINCE THE 1ST OF JULY I phoned twice with the empty promise that somebody will contact me. You are not allowed to contact any salesperson directly. I’m busy; I don’t have the time to patrol my phone 24/7 for the odd chance that a DSTV rep might randomly call me. I’ve tried your call center, website, app, chatbots, whatsapp to no avail - all eventually leads to supply your details, and we’ll call you. The stated timeframe varied from 24h to 3 days. I’m actually wondering if it is Earth or Venus days (1 Venus day = 243 days on Earth). My mother is a customer in good standing which now ends up paying R40 a month more as oppose to a 2 year contract, while we’re waiting for his/her lordship or ladyship to call. Why can’t existing customers renew their contracts on the website or app without this hassle? Times are tough; one should think DSTV values their loyal existing subscribers.