Called today to renew my “Pricelock” contract which expires on 28 August

Called today to renew my “Pricelock” contract which expires on 28 August. Why must I worry about my service being discontinued, or being charged the non-contact rate, next month. I think that a full month before expiry would be a good time to renew. Would you believe it, the operators refused to transfer my call to the Pricelock department. Rather wait for the incorrect amount to be charged to my account and then having to “fight” for a refund. It is no wonder that DStv are losing subscribers. If it weren’t for my wife’s love of tennis I would also cancel my DStv contract.