CALLED TO DISCONNECT SERVICE

4 October 2020 i made payment on the 8 October i made a call that my TV had a problem i need to send it in for repairs so can you please disconnect my service the consulted explained that it works like prepaid and when i call again i wont pay for that month as i made payment already for the month of October. I called in again on the 30 November to be connected to my surprise i must pay what must i pay i explained again my story two the second agent (Sieonis shabalala) he said he will log a call where all calls will need to listened to its the 9 December nobody got back to me and he said it will take 24 hours NO WONDER PEOPLE DON'T WANT DSTV ANYMORE FOR THIS ****