Call not returned since 11.05.2015

I have been calling Multichoice since the 9th May after my explorer was installed. i have even sent through 2 email complaints to Multichoice but no response. everytime i call and want to sort out the DPP account i get told my query is being escalated and then still no one calls<br> <br> If i dont get a response from here i am going to report this matter to the Ombudsman.<br> <br> On the 13th May I called *** i left a message for Enith to call me back from the DPP department.<br> He called me back and told me the pro rata of my account which is approximately R61. He told me that Busi from the billing department would contact me within 48 hours. Saturday my account was suspended and had to call the center again and was told that there was an outstanding amount of R284.80 Ref ***. The consultant promised that someone would call me back within the day but instead no one did and my account got suspended again at about 4pm. i call DSTV again ref *** and was told it was then a technical error i was also told someone would call me back by 7pm the evening. So far i have not received a call from anyone regarding my query.