Call me to explain

I was on the compact package. I decide to upgrade due to the Rugby. I also informed the agents on 4 or 5 occasions after upgrading to down grade on my following months payment date. Non of the agents activated the scheduled downgrade. In the interim my account got suspended for no reasons. On the 3rd of November my account was suspended again. I called the call center and advised them to reinstate and give me the balance so i can make payment. The amount they changed me was for the premium which i was not willing to pay since i requested to be downgraded to compact. The agent downgraded me but still charged me for premium fees for the 2 extra days. I was not willing to pay this and rwquest for the query to be escalated. I asked the agent must i make payment in the interim till you sort the escalation query. He advised me not to pay until he gets back to me within 48 hours. He has since not got back to me. I asked him if my account will stay active until then, he answered Yes. My account is again suspended and i am requested to pay reconnection fees. I have wasted hundreds of rands in cell calls and still not rectified. The agents name is Khanyiso who advised me. I am disgusted with the service since being a member for 20 years.