TG
Tom G
1 reviews | Active since Jul 2009
14 Aug 2015, 17:35
Call centre totally unreliable
I am now on my 6th call this week to shut down my DSTVholiday card. Either it does not get shut down and I get threatened with termination (I have paid a year in advance), or the wrong card is terminated (my primary system now does not work). Had several calls to DSTV this afternoon and either no one either answers or the line goes dead when transferring to a consultant. Seems that the only way to communicate with DSTV is through Hello Peter. DSTV please call me to resolve this.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Aug 2015, 15:42Hello JoBurger,
We could not get hold of you today and discuss your query telephonically.
We truly appreciate the time you took to bring your query to our attention.
Please accept our apology for the inconvenience caused in this regard. We have sent a response to your personal email address regarding your query.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
We truly appreciate the time you took to bring your query to our attention.
Please accept our apology for the inconvenience caused in this regard. We have sent a response to your personal email address regarding your query.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply20 Aug 2015, 15:42
Official
Hello JoBurger,
We could not get hold of you today and discuss your query telephonically.
We truly appreciate the time you took to bring your query to our attention.
Please accept our apology for the inconvenience caused in this regard. We have sent a response to your personal email address regarding your query.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
We truly appreciate the time you took to bring your query to our attention.
Please accept our apology for the inconvenience caused in this regard. We have sent a response to your personal email address regarding your query.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,