CALL CENTRE THINK THEY DO US A FAVOUR???????

Let see call centre refuse to send an email to accounts department after 3 decoders was on your side and i was charge for and he is saying he refuse to email. YOU OVERCHARGE ME COST ME AFTER A DECODER WAS MORE THAN AN YEAR ****** AND DISCONNECTED YOUR CHARGE ME AGAIN. SO THIS IS THE SERVICE WE ARE GETTING FOR DSTV CALL CENTRE REFUSING DOING THER WORK DUSAMI SMIKAHNGA REF I41. PATHETIC SERVICE! FOR WHAT WE ARE PAYING. THEN YOU CHARGE ME FOR CONNECTING THE CONNECT DECODER. SO WHO DID CONNECT THE ****** DECODER????? I PAYING FOR IT?