Call centre system not working for me

I made a subscription payment of the balance for my dstv account which included the reconnection fee Friday afternoon, but I still get an E16 error code. I tried calling the call centre to SPEAK TO A CONSULTANT but instead I get an automated system speaker which is not very helpful at all, it says my account has been suspended for some reason but all the balances have been paid. And on top of the I can't use the self service mobile line to clear the error because it says no smartcard to clear error on but doesn't even give me an option to enter my smartcard number and the website says my smartcard number has been linked with another profile which I don't know of.. With that I can't use the website services, it is so frustrating having to pay so much money but get nothing good in return and this whole automotive system call centre is not working for most of your customers. I may be frustrated but I kindly request a valuable response other wise I will post this on every social media page there is.