tS
tumelo S
1 reviews | Active since Oct 2015
20 Oct 2015, 17:44
call centre scripts not sorting out problems
only channel 100 is playing and we are unable to change channels, we are getting disk full error. we had this issue previously and we were told to go to the agency to get our decoder checked but the decoder came up fine after a couple of days before we could do that. same issue again after this decoder was powered off for more than a week and the call centre again is telling us our decoder is faulty. No solutions at all but scripts that agents follow. I dont think there is anything wrong with this decoder. when we had this issue catch up would not load and it started working after few days and we were told that the decoder is faulty. please help us and stop waisting our time.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Oct 2015, 11:11Hello tumelo007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to call you on the mobile number provided to no avail, we than tried to search for account details, however we could not find your customer information. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. please confirm account holder information. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to call you on the mobile number provided to no avail, we than tried to search for account details, however we could not find your customer information. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. please confirm account holder information. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply27 Oct 2015, 11:11
Official
Hello tumelo007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to call you on the mobile number provided to no avail, we than tried to search for account details, however we could not find your customer information. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. please confirm account holder information. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to call you on the mobile number provided to no avail, we than tried to search for account details, however we could not find your customer information. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. please confirm account holder information. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,