Call centre pathetic service

I paid my subscription on the 25/02 and yesterday my services were cut off. I sent an email to dstv with a proof of payment and had no response today I phoned the call centre using my own phone and your consultant put me on hold for more than 30minutes and never came back, one wonders where she went to for a whole 30min leaving her work station with a client on the phone. I want my services reconnected ASAP and why did you consultant leave me on the phone for this long. Who the hell will pay my phone bill