YB
Y B
1 reviews | Active since Aug 2012
16 Mar 2015, 19:42
Call Centre pathetic
On Sat 14 March at 10 i phone to sort out my decoder that had xtraview on and i needed to be de-linked. I was told by Kagobelo i must plug the decoder in and wait at home and the Extreme Ops Dept will phone me within a hour! Now it is Monday evening after phoning about 10x now the only thing i hear is we will escalate the call to the Extreme Ops Dept. Why am i paying a fortune every month to wait for days to get help.?? Pathetic Service!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Mar 2015, 11:23Hello ytbosch,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your complain has been escalated to the relevant department for urgent assistance. We will contact you before end of business day with feedback.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your complain has been escalated to the relevant department for urgent assistance. We will contact you before end of business day with feedback.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply17 Mar 2015, 11:23
Official
Hello ytbosch,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your complain has been escalated to the relevant department for urgent assistance. We will contact you before end of business day with feedback.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your complain has been escalated to the relevant department for urgent assistance. We will contact you before end of business day with feedback.
Regards
Nesta
Best regards,