Call centre not being any help at all

Hi <br> <br> I have ordered a DSTV Explora and everything is finalized and was told last week that they would deliver today.<br> Now when i call the call center nobody can help me.<br> <br> This is ridiculous as i only have somebody there today to collect this so any other day will not work for me.<br> I made this very clear when placing the order and was told it would be there by today.<br> <br> I hope this still arrives today because the customer service is being absolutely unhelpfull and this is very frustrating as i need to make plans for somebody to be there to collect this