RM
RENOLA M

1 reviews | Active since Jul 2015

22 Nov 2022, 13:31

CALL CENTRE IS ABSOLUTELY USELESS!!!! DISGUSTING AND MOST TERRIBLE SERVICE EVER!!!!

I have been trying to get my dstv ultra package connected for the last 3 months. Not one consultant that i have called. And i have called in over 100 times using lots of airtime being placed on hold numerous times or my call just being cut. Nobody till today can assist me. I have extra view for my other two tv sets which are now disconnected stating that my service is suspended due to non payment. My payments are made by debit order each and every single month. Each time i call in i am left with a further disaster with regards to my connections. Each time someone has messed up my account or connections. CAN YOU GET SOMEONE WHO CAN AND IS WILLING TO ASSIST ME BECAUSE I HAVE NOW LOST MY COOL OVER CALLING INTO YOUR CALL CENTRE AS IT IS USELESS TIMEWASTING AND COSTLY TO CALL IN ONLY TO BE LEFT IN A WORSE SITUATION AFTER I AM TOLD MY ISSUES ARE RESOLVED.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2022, 13:55
Official
Hi Renola Malissar, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
RM
RENOLA M's update25 Nov 2022, 11:04
Reviewer Update
*** You can also call ***
Please call after 12.