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SHAUNV N

1 reviews | Active since Nov 2015

26 Jul 2024, 15:09

CALL CENTRE INCOMPETENCE WAS THE LAST STRAW. BYE BYE MULTICHOICE

No wonder Multichoice is going down fast judging by the level of experience one gets from their useless service centre. I phone to have my subscription cancel at the end of the month, as I have paid upfront. Needless to say the operator is to challenged to understand that and switches everything off at once. I phone back to complain and ask that it gets reconnected but it is now up to me to go and find decoder serial numbers and then phone them back a and what all blah blah blah. I have been a loyal subscriber since 1994 and gradually service just deteriorated and have reached a point where call centre staff now only listen to their own voices and assumptions, and content is simply a waste of time

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jul 2024, 15:15
Official
Hi Shaunv, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team