call centre giving wrong infomation

Item: DStv (MultiChoice)
Rating: 2
Author: mathapelo S

Hi, i logged a complain on the 26th of August 2015 and response i wont stop writting these reports.Your call centre agent gave me wrong information and this was not the first time,in result i got cut off had to pay reconnection fee and pay for the days it was playing.which was not a problem if I WAS THE WRONG ONE,went to maponya to sort out the ish even they said the call centre does its own thing.why must i suffer for your untrained call centre staff??

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 11:49

Hello thapi123,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply04 Sept 2015, 11:49

Official

Best regards,

call centre giving wrong infomation

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