Call centre fustration - PVR Functionality

Good Morning, I am very frustrated by the call center, i called to activate my PVR functionality, at first i was told to pay a certain amount, i paid it but then was told that amount was not for the PVR ****ionality of for something else. was then told that they cannot tell me how much more to pay due to technical error. I called for two weeks everyday and still got the same response that they cannot activate my pvr functionality due to technical error and the matter is escalated to technical. I called and ask for manager or supervisor every-time i will be put on hold after 10 minutes the call will be cut off. I am very frustrated and unhappy about the services of call centre