NT
Natacha T
1 reviews | Active since Jan 2016
05 Jan 2016, 10:30
Call Centre Fail
Called them twice after getting struck by lightning. Have insurance on my decoder which is paid promptly to them monthly. None of the service providers in my are have stock of the decoders, or can confirm when stock can and will be delivered. Multichoices comment on this, we will disconnect your service. How is that for solving the problem!!!!!! When will decoders be delivered to your agents, we don't know. And agents have waiting lists already. And even after both calls where am I? Nowhere, sorry, do you want to update your details while we have you online? NO, my problem has NOT been resolved. YOUR SERVICE IS PATHETIC.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jan 2016, 19:19Hello NTempleman,
Please be aware that in a case where a decoder is not working and the agencies in your area are out of stock, the best solution is to disconnect the services once the agency has tested the decoder. This is to make sure that you are not charged while you don't have the service.
With regards to the agencies not having the stock, we recommend that you consult the agency in your area as they are best suited to give solutions.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
Please be aware that in a case where a decoder is not working and the agencies in your area are out of stock, the best solution is to disconnect the services once the agency has tested the decoder. This is to make sure that you are not charged while you don't have the service.
With regards to the agencies not having the stock, we recommend that you consult the agency in your area as they are best suited to give solutions.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply23 Jan 2016, 19:19
Official
Hello NTempleman,
Please be aware that in a case where a decoder is not working and the agencies in your area are out of stock, the best solution is to disconnect the services once the agency has tested the decoder. This is to make sure that you are not charged while you don't have the service.
With regards to the agencies not having the stock, we recommend that you consult the agency in your area as they are best suited to give solutions.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
Please be aware that in a case where a decoder is not working and the agencies in your area are out of stock, the best solution is to disconnect the services once the agency has tested the decoder. This is to make sure that you are not charged while you don't have the service.
With regards to the agencies not having the stock, we recommend that you consult the agency in your area as they are best suited to give solutions.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
Best regards,