kR
kashin R
1 reviews | Active since Nov 2012
02 Jun 2015, 09:16
CALL CENTRE DON'T KNOW ANYTHING , GOING IN CIRCLES
YESTERDAY I HAD A PROBLEM TO LOAD TV GUIDE AND APP ON MY EXPLORE , I MADE 4 CALLS TO THE CALL CENTER , AND THEY WHERE TAKING ME IN CIRCLES , I FINISHED R100 AIRTIME AND STILL PROBLEM NOT SORTED OUT , 1 LADY PUT ME ON HOLD FOR 10MIN , I GUY TOLD ME TO GO IN THE CEILING AND SWAP CABLES , THEN SWAP IT AGAIN AND SWAP IT AGAIN , I LADY TOLD ME IT SORTED , JUST TO WAIT 20 MIN , STILL NOT SORTED OUT , I DON'T THINK THIS IS WORTH 780 A MONTH , IF DSTV DON'T KNOW WHAT TO DO , I WISH I NEVER HAD DSTV
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Jun 2015, 11:48Hello kashin,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants and advised that your signal strength is to low and advised to have the decoder tested and before you have an accredited installer have a look at your installation.
For installer information you my viste our website www.dstv.com or SMS your suburb name to 32445 and an accredited installer in your arear will call you back.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants and advised that your signal strength is to low and advised to have the decoder tested and before you have an accredited installer have a look at your installation.
For installer information you my viste our website www.dstv.com or SMS your suburb name to 32445 and an accredited installer in your arear will call you back.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply06 Jun 2015, 11:48
Official
Hello kashin,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants and advised that your signal strength is to low and advised to have the decoder tested and before you have an accredited installer have a look at your installation.
For installer information you my viste our website www.dstv.com or SMS your suburb name to 32445 and an accredited installer in your arear will call you back.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
According to our records you have been assisted by one of our consultants and advised that your signal strength is to low and advised to have the decoder tested and before you have an accredited installer have a look at your installation.
For installer information you my viste our website www.dstv.com or SMS your suburb name to 32445 and an accredited installer in your arear will call you back.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert