1 reviews | Active since Apr 2015
Call centre doesn't know what they're doing
I've send an email on dstv website on 17 September 2015, yet I'm still waiting for response! Beginning of the month I've upgraded to compact and was advised on my outstanding balance of R651.75 which I've paid on the 10/9/2015,my services was disconnected from the 14/9/2015 for what I don't know because I've paid the balance which the call centre agent has given me and yet you disconnect my services.I fail to understand how services can be disconnected if payment was made according to the balance your employees have given me.I want this services to be connected with immediate effect,no re-connection fees to be charged, I refuse to pay for this as this is not my fault.please listen to the calls as well and then you come back to me.I will not leave it here,i will take it further if this is not sorted.If this is not sorted by tomorrow then I will take it further,trust me.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and the billing on your account adjusted and service activated on the DStv Premium Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant and the billing on your account adjusted and service activated on the DStv Premium Package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert