Call Centre does not know what they are doing

I have received the statement which reflects that my dstv was disconnected on the 19 Dec and I was charged a R50 reconnection fee but my payment was only due on the 28th Decembe<br> <br> I did make a payment of R450 and owed R75 which included the disconnection fee this is ******* as my payment was only due on the 28th.<br> <br> Never the less I did make the payment for the R75 by the end of December.<br> <br> My problem is that now my dstv is disconnect because of another fee plus another disconnection fee which I cannot understand since it was settled.<br> <br> Please rectify the problem which clearly exist on your system and reconnect me immediately.<br> <br> I have tried calling the call centre last night and spoke to karabo and ms mgadi, I was put on hold on the first call and was told on the second call that dstv cannot assist me I must just pay.<br> <br> This shows me that you call centre does not know what they are doing and yet again I have to pay another cost of over R60 airtime with no assistance.<br> <br> I have been disconnect now for 2 days so I did not receive the service from dstv and should be refunded for the 2 days.<br> <br> <br> <br> <br>