Call centre cut off when complaining still waiting for Supervisor Prudence to call me

<p>I received a call from a debt collector stating that I owed Dstv R207 ? I phoned Dstv to find out what this is for as my account is paid via debit order and as far back as I can see my money was deducted every month by them and I find it impossible that I can owe them any money. No one can tell me what the money is for according to the call centre agent something in 2015. What in 2015? My account has always been on debit order for the past 25 years ? I asked that they email me an explanation as I intend to take the matter further as a matter of principal! However as I was told that the agent don't have access to email !! He will call his supervisor Prudence to speak to me and then I was placed on hold indefinitely! Your service is atrocious! Last month you double debited my account and then refunded me one premium what the he'll is going on with your accounts department. I am seriously considering cancellation of your services. </p>