Call centre assistant Thembeni sarcastic/unresolve

I contacted DSTV on several occasions on the 28 Feb literally bought over R120.00 airtime for someone to assist me at DSTV contact center, where i was told they having a problem and i need to contact via self service which also didn't help much. Called the contact center and sitting on the call for 57 minutes un - assisted and speaking to a consultant making as she is doing me a favor contacting my services for the R350 pro - Rata that i paid until the 7th March- she still advises me that i should be lucky she has been trying to help me and she could just suspend my services and me wait till the 7th March for when my full subscription<br> She refuses me to speak to her manager or supervisor and is persistent that i can report her on the hello peter.<br> I asked her to disturb her managers and she refuses to disturb her managers and threatened to report me on hello peter - what a pathetic service.<br> <br>