aH
anesh H
1 reviews | Active since Oct 2016
02 Dec 2019, 05:35
call centre are flops
I have 2 compact packages at R399 each. I called the call centre during the 1st week of November advising i no longer require 2 packages please disconnect 1 from the 2nd December 2019 as it was already paid for the month after a few days I check my account they say amount due R20 i said it should be R419 including decoder insurance. the call centre agent says that what the system says. I phoned in about 4 times to say please make sure you guys disconnect the rite decoder I was told it will be done. now they disconnect both decoders. now that's not my fault they have persons not doing they jobs properly. I am not paying reconnecting fees firstly & the inconvenience they cause u to pay because I was always on debit order .... I want management to go to all recording & see whose flipping fault it is my name is VISHAL HARRIKISSOON
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 08:35Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 08:35
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 09:33Hi Aneah Harrikissoon,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that decoder H*** – *** was disconnected as you requested. Please note that you were not charged a Reconnection fee.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that decoder H*** – *** was disconnected as you requested. Please note that you were not charged a Reconnection fee.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 09:33
Official
Hi Aneah Harrikissoon,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that decoder H*** – *** was disconnected as you requested. Please note that you were not charged a Reconnection fee.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that decoder H*** – *** was disconnected as you requested. Please note that you were not charged a Reconnection fee.
Regards
Ntando
Best regards,