Call centre are dishonest and misleaded me

I called Dstv call centre on the 30th to downgrade my account, I spoke to the first agent who told me its not possible then spoke to another agent who confirmed that they will downgrade my package from compact to access and change my debit order date to the end of the month. I then reversed the debit order that went through and paid cash R100 for the access. two weeks down the line the changes were not made, I then received a call from an accounts manageron the 15.11 to find out why I rated them very poor. I explained to him what had happened, he then confirmed that he sees two payments and told me that the changes were not made on the system, he made the changes and downgraded my package to what i had asked for. My package was indeed on access. for a week, on the 17th Nov my access was blocked and I was told that I owe R260,when I querried I was told that I had to pay it because the call centre agent did not downgrade my package which is ridiculous after fighting with the agent (Molatelo ref: ********** 4#I94) they reconnected my access. On the 22.11 my access was disconnected again and when I phoned them for the fifth time another agent Mafalatja Mokoena) told me I need to pay R260 for a reconnection I had again explain to him what had happened he then promised me that he will listern to the recordings and come back to me on the 24.11. Until to date he has not dane that and im still without any dstv connection. Im really am dissapointed and frustrated with Multichoice and their call centre agents they are full of lies and empty promises, I am now being inconvenience and have paid for the service that I requested and not getting any. You have hired people that are incomepetent and mislead clients, I have been with you guys for many years and this is the first time Im experiencing this kind of service and I have downgraded my services before with no issues. How do you expect me to pay a full premium on compact if I had requested for a downgrade and not getting those benefits?? Please stop lying and robing people!!