Call Centre and WhatsApp service!

I do have to congratulate MultiChoice in setting up such an effective great self-help service - both the Call Centre and WhatsApp service! Firstly, at the Call Centre, would you consider it is a viable proposition to include an option to speak to an consultant? Following all the options to switch your service for holiday home, one ends in a dead end where one is advised that a “great” WhatsApp service exists and whis to be used. Except, the WhatsApp service doesnt work - as confirmed by your consultant. I tried it in October too, and lo and behold didnt work then either. And if you wish yo get to a consultant, no such option. On your WhatsApp service, if you elect to switch “today”, I’m advised that the option is not available as the event occured in past! What a time warp business you live in!