ER
Ewoud R
1 reviews | Active since Mar 2013
10 Apr 2015, 19:35
Call Centre and DSTV PVR Promotion
DSTV has been advertising their PVR Promotion for a few months. I app**** by sending an SMS (DPP) to the numbner supp****. After 5 days I was called back and answered a lot of questions to confirm my credit record (which is unblemished). I got no reply. I phoned and was told the person that originally contacted me will phone back. She did not. I app**** again via SMS and received 2 missed calls and an SMS to inform me they have been trying to contact me. I tried to phone back, and send a return SMS
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Apr 2015, 12:18Hello rayryk,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply11 Apr 2015, 12:18
Official
Hello rayryk,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert