Call centre agents not qualified to assist

You have my banking details yet you still disconnect my subscription. Every week I call and remind you that you have my banking details and that a debit order should be carried out for the subscription as well as the extra view on this particular smart card number. <br> On the 27 September, a call centre agent placed me on hold for more than 21 minutes, supposedly awaiting for a better qualified person to assist me in my request. <br> The service provided to me by the DSTV call centre and accounts department has been completely unacceptable! Smart card number is ***