call centre agents giving me a run around

Consultants at Multi choice seriously need to get proper and training and understanding a customer's query and probing to understand the query or problem at hand.<br> <br> In the last month I have spent over R200 calling to get assistance on my account balance reconnection, I have been spoken to four consultants in a matter of 1 hour<br> <br> the first - didn't understand me didn't make any sense at all and was not very polite<br> the second - was polite but gave me an incorrect amount to pay, I paid based on the information given came back home called for re-connection<br> the third - extremely arrogant made me lose my temper wish I took her name down cause she is the worst call centre agent I have ever dealt with, eventually i cut the call<br> the fourth - told me I was given the incorrect amount I need to pay R37.00 which I then drove back to the shops paid R40, now I log onto my account and am surprised to see that i now owe R23.10. REALLY<br> <br> Furthermore to my frustration I now can't change the main decoder because I owe R23.10 which is a fault by multi choice, I am not compensated for travelling nor my airtime so the least you can do is understand my queries and provide me with proper service - <br>