Call Centre Agents - Disgusting Service, Incorrect Information and Call Recordings not being monitored

<p>This being my second negative review in the past 10 years regarding Multichoice - DSTV's pathetic service. Just after thinking my experience of bad service was a once of deal murphy's law had its way and yet another bad tastying experience .</p> <p> </p> <p>I never imagined upgraded , downgrading and correct billing information was such an impossible task. Regardless to say the Multichoice team has no customer service , no value for their clients or team spirit .</p> <p> </p> <p>I have spoken to more than 5 consultants from December 2016 up until today the 31st of January, the vast amount of airtime spent and still im unsatified with the service recived.</p> <p> </p> <p>When a consultant is requested serveral times to confirm the amounts payable and a sillamount of R40.43 is provided and the client repeats the amount until they turn blue in the face the consutant simply says yes that is "correct".</p> <p> </p> <p>Only to find out a second consultant from the accounts department less than 2 weeks later calls in to say you are now owing R190.93. you ask the consultant repeatedily if this amount is paid what will the next amount be due and when the consultant replies once the R190.93 is paid before the 25th of January you will only be billed again on the 28th of February 2017 R345.</p> <p> </p> <p>So yes an amount can change several times when it comes to Multichoice and its consultants . </p> <p> </p> <p>Oh and not forgetting the disconnected sms's and reconnection fees one has to incur.</p> <p> </p> <p>I am completely and utterly disgusted that even when team leaders try to explain to clients after the problems have been experienced they do not first rectify the mistake and solve the problem going forward. They just want to explain what they see and their calculations. </p> <p> </p> <p>Not taking into account this is the fifth or sixth call and all you want is what a simple recording will prove ,what was agreed to on a recorded line and for the correct amount to be provided . </p> <p> </p> <p>I know my simple R345.00 a month may not make a huge difference to a huge corporation , but customer service, ethics and values do count.</p> <p> </p> <p>I am not sure if my services will be reconnected or if there is some person in the whole of multichoice with some humanity, compassion and listening s****s that could solve this query.</p> <p> </p> <p>As i result i will be forced to cancel my subscription and settle for something less complicated.</p> <p> </p> <p>Regards</p> <p>Miss P Govender </p>