CALL CENTRE AGENTS ARE DEAF AND SILENT

<p>I have just tried to resolve a problem through the call centre and when I spoke loud I was told that I must not shout. Please get your call centre agents to be more attentive during the taking of a call. I spoke to three different agents and all are deaf. There is nothing wrong with my telephone line. At the same time they do not follow up on instructions that they give. One just hears a deathly silence. To cap it all when I asked to speak to a supervisor I was place on, as far as I am concerned, on hold. Nothing further happens. Once again a bad service provided.</p>