BS
Bathabile S
1 reviews | Active since Jun 2019
08 Mar 2023, 07:42
Call Centre agents are
I have been having issues with downgrading since the 5th, firstly my WhatsApp number is *** and I have been trying to use WhatsApp for downgrading but it does not send me the OTP number for me to access the WhatsApp functionality, secondly I spoke to Camron yesterday time was 15:21 in which you can pull the call that was made by me using my alternative number, who then I explained this too and and advised me to pay an amount of R54 for the downgrade which will take affect immediately yesterday only to get home to find it still on Compact. I just called in now to confirm if the downgrade was done this morning and the lady told me that they downgrade was only scheduled to the next payment date, SO YOU TEACH YOUR CONSULTANTS TO LIE BASICALLY???? I need someone to call me on my alternative number *** and rectify this IMMEDIATELY! cause my services will surely be cancelled and I will be expected to pay a reconnection fee on top of all this topping up I have been advised to do since Saturday by your agents, I am waiting for a call.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
08 Mar 2023, 08:05Hi Bathabile Serasengwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Mar 2023, 08:05
Official
Hi Bathabile Serasengwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
BS
Bathabile S's updateReviewer Update
08 Mar 2023, 13:31Up to now no one has called me, I am currently on the line speaking to a Buyelani Nqobo who stated he is a team leader. He is trying to reprimand the agents due to the noise level in the call centre, agents are just laughing it is a nice party at Multichoice. They call cut for some reason and now I am trying to call back this lady talking and chatting for 5 minutes then greets and asks me what I need assistance with? what kind of service is this guys?
BS
Bathabile S's update08 Mar 2023, 13:31
Reviewer Update
Up to now no one has called me, I am currently on the line speaking to a Buyelani Nqobo who stated he is a team leader. He is trying to reprimand the agents due to the noise level in the call centre, agents are just laughing it is a nice party at Multichoice. They call cut for some reason and now I am trying to call back this lady talking and chatting for 5 minutes then greets and asks me what I need assistance with? what kind of service is this guys?
BS
Bathabile S's updateReviewer Update
08 Mar 2023, 13:32I have been on the call since 13:00 to get my own query sorted since no one can call me but it is still impossible to get it resolved.
BS
Bathabile S's update08 Mar 2023, 13:32
Reviewer Update
I have been on the call since 13:00 to get my own query sorted since no one can call me but it is still impossible to get it resolved.
BS
Bathabile S's updateReviewer Update
08 Mar 2023, 13:56The only person who finally assisted me is Sibusiso Sukulo, you assisted is very much appreciated.
BS
Bathabile S's update08 Mar 2023, 13:56
Reviewer Update
The only person who finally assisted me is Sibusiso Sukulo, you assisted is very much appreciated.
DStv (MultiChoice)'s replyOfficial
08 Mar 2023, 18:51Hi Bathabile,
Thank you for the feedback, the services are active on DStv Access for R120.00 per month on the account.
Kind regards,
DStv: Hello Peter Team
Thank you for the feedback, the services are active on DStv Access for R120.00 per month on the account.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Mar 2023, 18:51
Official
Hi Bathabile,
Thank you for the feedback, the services are active on DStv Access for R120.00 per month on the account.
Kind regards,
DStv: Hello Peter Team
Thank you for the feedback, the services are active on DStv Access for R120.00 per month on the account.
Kind regards,
DStv: Hello Peter Team
Best regards,