*********** Call Centre agents

It’s been over 2 months fighting for my account to be fixed. I’ve called into the call centre over 10 times this month alone. I’ve been passed from one agent to another. Team Leaders making promises to call back but none fulfilled. I called in July to temporarily disconnect my services due to a burst transformer in the area.I knew we would be out of electricity for 3 months I called in July to inform the agent. I was on price lock and I was never advised of any cancellation fees I was not advised to continue paying insurance, I was told nothing that could affect my bill or subscription . The services too weren’t disconnected this I found out on Oct/Nov when I called back to reinstate I was suprised that I had to pay a reconnection fee of over R900 I enquired over and over and each time I was told a call listening would be done and they would revert but nothing still. One agent emphasised that I should pay the price lock cancellation as they were not willing to reverse that charge of which I did I paid an amount advised by the agent my services were then reconnected and disconnected twice again. I’m tired of this back and forth I need this issue resolved once and for all. I was away from home 2 weeks ago my services were disconnected again for 8days I called and complained they reinstated but they are not dealing with the root cause of the problem. I need this to be fixed once and for all. I’ve spent too many hours on the phone with u guys I’ve wasted too much airtime calling u every week I’m fed up.