Call centre agent Phindiwe

I called the Dstv call centre today 11 February 2023 at 11:10 I spoke to someone by the name of Phindiwe where I was requesting for dstv installers or service centre's in East London because the one in Vincent closed down. Phindiwe gave me the worst possible service because she informed me that there were No installers in East London, the only ones she could see were in Randburg and Centurion. I told her that I'm in the eastern cape and Randburg and Centurion are in Gauteng.

I repeatedly informed her that I am in the Eastern Cape and she insisted that they don't have any installers here, in the whole of South Africa she could find only the 2 mentioned above.

I requested to speak to her supervisor and she said they are in a meeting and not available, I then requested for the reference number for the call and then she immediately stopped talking on the phone, I could hear her talking to her colleagues but wouldn't respond to me. I didn't drop the call because that was what she thought i would do and my I waited for 45 minutes until she finally came back and said she was searching for the installers and finally gave me the contact details when I refused to drop my call until I was assisted. The call ended at 11:55.

She was laughing in the background, chatting and paying no attention to me whatsoever. She didn't even apologize for this behavior and its absolutely unacceptable. She was rude.

When people say they want jobs and then when they get them this is the kind of service they provide is so sad.