AS
Amanda S
1 reviews | Active since Aug 2020
30 Aug 2020, 21:33
Call centre agent lack technical ability to resolve technical queries
Dstv call centre messed up our connection, now they're expecting us to pay a call out fee. Ten plus calls later and no one is able to resolve the issue caused by the first agent.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Aug 2020, 21:41Hi Amanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2020, 21:41
Official
Hi Amanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2020, 14:04 Hi Amanda,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have tried to call you on ***, with no success. Please confirm a suitable time to call you.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have tried to call you on ***, with no success. Please confirm a suitable time to call you.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2020, 14:04
Official
Hi Amanda,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have tried to call you on ***, with no success. Please confirm a suitable time to call you.
Kind regards,
DStv: Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
We have tried to call you on ***, with no success. Please confirm a suitable time to call you.
Kind regards,
DStv: Hello Peter Team
Best regards,
AS
Amanda S's updateReviewer Update
01 Sept 2020, 13:40As expected visiting the agency at Westgate Mall Mitchell's Plain was a waste of time and petrol. They can solve the problem but it will require that we pay the fee for a problem caused by your call centre agents. Please contact me on the alternative number provided starting with 065.
AS
Amanda S's update01 Sept 2020, 13:40
Reviewer Update
As expected visiting the agency at Westgate Mall Mitchell's Plain was a waste of time and petrol. They can solve the problem but it will require that we pay the fee for a problem caused by your call centre agents. Please contact me on the alternative number provided starting with 065.