Call centre

<p>I called multichoice to downgrade my services to the compact. l hold over 20min for my call to be answered. l managed to get through to the consultant that call was like: Me; l want to downgrade my services to compact. Consultant; give me your id number. l gave him after the call cut. Someone called me to let me know about my balance, l told him that l did the downgrade. He called but he did nothing about my downgrade because multichoice was making money even if they must ***** the customer. They suspended my services. l called in, when they reconnect they did not connect what l had like that stupid recording. l have been paying fot that recording for months but it was not working. There was no problem because multichoice was getting money. Even that reconnection fee l dont deserve to pay it. someone called me l told her the story, she even promised to call me back after they got the findings. What they did they suspended my services. My payment is due on the last day of the month which is today, is suspended already on the lastday not on the first. l feel like l am *****ed by multichoice.</p>