Call Centre

2 Calls later and my query still hasnt been resolved. I wasnt sure if my power cable or the decoder wasnt working. So I called the Call Centre and was advised where I could buy a power cable and where I cud have the decoder tested. A few days later I called again as I was going into hospital and knew I would get much sorted to disconnect services until such time that I got it sorted. Today I got it sorted and wanted to reconnect and am told I need to pay R! 414 as I was billed for the month my decoder wasnt working. So what is the call centre there for, cause this is just messed up.