call center staff who are *********** and shouldn't be there

Hi, so I am on a pricelock R499 package which came with the explorer,the extra view,the wifi connector and the compact package for 12months. I had a DStv reward which was a free upgrade for 1month for free. Now it is month end and my account has apparently gone back on to normal billing and not the pricelock I was on. I called in on Friday and was told the upgrade was not my fault, the matter has been escalated to the manager to action as the billing is incorrect, I was told please call in on Monday to ensure the package has been moved back onto the compact pricelock deal so the correct payment can be made. I do that this morning and the 1st agent doesn't understand what to do, the call gets cut from her side. I call back I get some guy who from the start wanted to be difficult, I had to explain the whole situation to him again , he doesn't understand, I said to him almost 4times refer this call to your manager, eventually after me almost shouting at him put me though to his manager he tells me his transferring the call to his manager , when the lady picks up the call it's another call center agent , when I asked why the call was transfered to her she says she doesn't know then asks for my ID number and puts me on hold.. I want these recordings to be listened to and I want to be contacted by one of the managers this is totally unacceptable how can you have such *********** staff working in a service delivery area such as this ?? Here is the reference number I was given ***-I270.