Call center people not trained at all

The account is actually on my Dad's name, but because he is almost 90 years old, I called the call center. Our extra view decoder suddenly, for some strange reason, started saying waiting for communication from main decoder or there is a problem with your account or something like that. <br> He took the decoder in to the agents at Princess Crossing who said they cannot pick up his account , can he please bring in the main decoder. When he did that they could not pick up the smart card. <br> I phoned the call center and freaked out! My Dad has had this account almost 30 years, we had to contact Multichoice to get connected in 2012 when we had the dual view installed. Really? Now they cannot pick it up? We went in to the offices in Randburg to have the smart card replaced on the main decoder I think also about two years ago after getting ans sms that it needs to be replaced.But they cannot pick it up? He send an sms to have the Explora added to his account for R 99 per month. The idiots who phoned him after about 3 weeks kept on saying they have a problem with their system because they cannot pick up his account. Ridiculous! After receiving several calls, still nothing! they just dont care